Privacy Policy
Last updated: 5th August, 2026
1. Overview
This policy explains what information ArcFrame Agency collects
when you visit arcframe.agency or contact us, how we use it, and
what rights you have over it.
We keep data collection to the minimum needed to run the site and
respond to enquiries. We do not sell your data to anyone.
Website: arcframe.agency
Contact: arcframe.agency@gmail.com
2. Information You Give Us
We collect information you submit directly, including:
Contact form submissions, including your name, email address,
and message content.
Booking information, when you schedule a call through our
booking system.
Project information, including brief details, brand assets, and
any materials you share during an engagement.
We only ask for what we need to respond to you or deliver a
project.
3. Information Collected Automatically
When you visit this website, certain information is collected
automatically:
Analytics data, including pages visited, time on site, referral
source, approximate location by country or region, device type,
and browser type. This is collected through Google Analytics.
Search data, including search queries that led to our site and
click through rates, collected through Google Search Console.
Technical data, including IP address, which is used for security
and anonymised within analytics.
This data is aggregated and used to understand how the site
performs. It is not used to identify individual visitors.
4. Cookies
This website uses cookies. A cookie is a small file stored on
your device that helps a site function and helps us understand
usage.
We use two types:
Essential cookies, required for the website to function
correctly.
Analytics cookies, set by Google Analytics to measure site usage.
You can disable or delete cookies through your browser settings.
Disabling analytics cookies will not affect your ability to use
this site.
5. Third Party Services
We use the following third party services, each with their own
privacy practices:
Google Analytics, for website traffic analysis.
Google Search Console, for search performance data.
Cal.com, for call scheduling and booking.
Email providers, for correspondence.
These services may process data outside your country. Each
operates under its own privacy policy, which we recommend
reviewing.
6. How We Use Your Information
We use collected information to:
Respond to enquiries and provide requested information.
Schedule and conduct calls.
Deliver and manage projects.
Understand how the website is used and improve it.
Send project related correspondence.
We do not send marketing emails to people who have not asked for
them, and we do not add contact form submissions to any mailing
list.
7. Data Sharing
We do not sell, rent, or trade your personal information.
We share information only in these circumstances:
With service providers who help us operate, such as our booking
and email tools, and only to the extent needed.
Where required by law or legal process.
With your explicit consent.
8. Data Retention
Contact enquiries are retained for as long as needed to respond
and for reasonable follow up.
Project data and correspondence are retained for the duration of
the engagement and for a reasonable period afterward for
reference and record keeping.
Analytics data is retained according to Google Analytics default
retention settings.
You can request deletion of your data at any time.
9. Data Security
We take reasonable measures to protect information shared with
us, including secure storage and limited access.
No method of transmission or storage is completely secure. While
we work to protect your data, we cannot guarantee absolute
security.
10. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Object to or restrict how we process your information.
Request a copy of your data in a portable format.
Withdraw consent where processing is based on consent.
To exercise any of these rights, email arcframe.agency@gmail.com.
We will respond within a reasonable timeframe.
11. Children
This website and our services are not directed at children under
16. We do not knowingly collect information from children. If
you believe a child has provided us with personal information,
contact us and we will delete it.
12. International Visitors
This website is accessible globally. If you visit from outside
Bangladesh and United States, be aware that information you submit may be
transferred to and processed in Bangladesh and United States and by our third
party service providers in other jurisdictions.
13. Changes to This Policy
We may update this policy from time to time. The date at the top
of this page shows when it was last revised. Material changes
will be reflected here.
14. Contact
For any questions about this policy or how your data is handled,
contact arcframe.agency@gmail.com.